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At Relate 2023, Zendesk will announce new AI-powered capabilities and share in-depth research that will help businesses stay competitive in a rapidly changing marketplace.

By Mark Smith, Staff Writer

Last updated on 3 May 2023


IA report
The world is living through a defining time for humanity ...

customer support software
Customer support software is a set of tools and technological solutions that companies use to provide an improved and effective customer service experience. These customer support tools serve to facilitate dialogue and interaction between technical support agents and ...

By Zendesk

Last updated on 6 July 2023


What are KPIs in sales?
Sales KPIs are defined as indicators that numerically show the results of your sales team and allow you to identify the areas in which you need to focus your efforts. Their objective is to provide:

goals to aspire to;
milestones to ...

Remote Support: 4 Key Software Types and Their Advantages

remote support
Remote support is defined as a service that allows you to assist your clients remotely . To achieve this, programs specially designed for this type of support are used.

Remote support software, created to optimize customer ...

Process automation
Every company has internal tasks that are carried out manually. Many areas are structured to fulfill their tasks and objectives regardless of the time required or the tasks they must perform.

But given the constant evolution of the market and changing trends, it is necessary for ...

In a constantly evolving business environment characterized by diversity and digital transformation, having satisfied customers has become a fundamental aspect to achieve profitability and sustainable success for a company.

Now, instead of settling for mere satisfaction, organizations must strive ...

Artificial Intelligence (AI) has proven to be a fundamental ally for companies, providing a series of advantages and opportunities. Thanks to its advanced algorithms and data analysis capabilities , AI enables the automation of tasks , optimization in decision-making and significant improvements in ...

Ethics in artificial intelligence is an increasingly relevant debate in the digital world. With the popularization of tools such as ChatGPT, more and more people are trying to understand the best way to use this technology responsibly.

In companies, the challenge is to understand the ethical ...

Sales Agility
Sales strategy

Distribution channel strategies
Distribution channel strategies for a service or product define how the good or experience will reach the hands of the final consumer. Choosing them correctly is essential to save costs, increase customer satisfaction and increase the ...

In a market where consumers are increasingly demanding, discovering how to improve customer service can be a competitive advantage.

In fact, a Gartner study showed that 8 out of 10 companies expect to compete primarily based on the experience they provide to their customers.

If you want to take ...