What is a Web customer service tool?

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The spread of smartphones has led to the advancement of e-commerce, and the opportunities to interact with customers online have increased. It can now be said that interacting with customers on an e-commerce site is essential, but the reality is that many people are scratching their heads, saying, "I don't know how to interact with customers in the first place."

So, this time we will introduce you to Web customer service tools, their methods and benefits.







Web customer service azerbaijan cell phone number list tools are tools that support online customer service to users who visit a website.



For example, you can serve customers in the following way:



List recommended products in a pop-up
Answer frequently asked questions with AI chat
Provide real-time chat support to customers


Although the functions vary depending on the web customer service tool, they are all developed with the goal of allowing users to navigate through websites comfortably.



Benefits of introducing Web service tools
Basically, there is no benefit to not introducing a Web customer service tool.



Many successful companies have introduced Web service tools, and they have succeeded in reducing man-hours by introducing Web service tools. There are many other benefits, so I will introduce them here.



Benefit 1: Increased CVR

The first benefit is that it increases CVR.



CVR stands for conversion rate, which is the percentage of users who visit a website and then convert.



Since a website is always running 24 hours a day, it is not possible to know when or where a user will appear. If a user visits the website in the middle of the night while the website operator is asleep and sends a chat message saying, "Let's ask about this product!", it is unlikely that the website operator will be able to respond immediately.



However, if you use a Web service tool, you can always communicate with users, which will increase your CVR. Depending on the method, you can direct users to your service page.



Benefit 2: Lower dropout rates



The second benefit is that by introducing a web customer service tool, not only will your CVR increase, but your bounce rate will decrease.



Users will visit a website and immediately leave if they can't solve something they don't understand. This can lead to high bounce rates and low rankings from Google, as users may think, "This website isn't what I'm looking for." Google evaluates websites in a variety of ways, and if you can't operate your website in accordance with those methods, you can't expect your website to rank highly.



If you introduce a Web service tool, you can solve users' doubts and queries and reduce the dropout rate. Web service tools have many benefits.