Artur: I mean, some internal surveys that they fill out and things like that?

[sumaiyakhatun26]

Marcin: It's something like when you evaluate a hotel from Booking. When you go from Booking to the hotel, you get an email saying "Rate" and that's what's important from our point of view. We don't evaluate just the doctor. We evaluate the facility, the doctor, the whole general opinion about, let's call it, the experience of visiting that facility, but also the effect.

What is important in our opinion, which the patient leaves through Kliniki.pl, is that the facility can ask the patient to say about the effect in a month. Because, for example, a woman comes to a medical facility and wants to reduce her nose or improve her nose, straighten her nose, the effect will never be tomorrow, she can evaluate the contact with the doctor after the consultation. israel rcs data She can evaluate the facility and its appearance, but she will see the effect of this nose right away, most likely in a month or a month and a half at the earliest. And then the facility can ask her and remind her even through our system to evaluate it. On the other hand, the Kliniki.pl Rating Index, it is a bit of an element that glues us to the facilities, because very similarly to Booking, when you go to a hotel, you often see opinions from Booking that are pleasing to the owners of the ratings.

Artur: Yes, one of the most exposed certificates.

Marcin: Because we send it to medical facilities and they brag about it. We had a funny story recently – our UX and design guy called, because we are designing a new module now. I won't talk about it, but it's very interesting. We want to give it to facilities at the beginning of next year.

However, we had a call, Maciek is from Poznań, he is one of those employees who works remotely or cooperates with us. And Maciek says: "I was at the dentist today. I saw a diploma on the wall". And he was designing it. We checked because he said what facility it was - from a free profile. Last year we sent diplomas only to our clients, because there were no free facilities yet. This year I decided that we would send them to our clients and to 700 facilities that have free profiles. We sent packages, each worth a dozen or so zlotys. With diplomas, with printed stickers, with information about Klinika.pl that "Congratulations on your results".