, the brand builds brand awareness more effectively, convinces its audience to become more engaged with the brand, take an interest in its activities, and continually expands its loyal customer base.
The key here may be that the experience is actually good. The question is, what might that mean in practice?
What constitutes a positive customer experience?
According to research by the aforementioned SuperOffice kuwait telegram data company, the most important aspects of building customer experience from a customer perspective include:
short response time,
consistency across all channels,
competent staff,
clear, consistent message.
You will find other aspects in the chart below.