Sprout also offers a pre-built integration with Microsoft Dynamics 365, allowing sales, service and marketing teams to refer to either platform as their social CRM of choice.
A screenshot of the "Create Contact in Dynamics 365" window in Sprout Social. The window includes the following fields: First Name, Last Name, Social Profile, Email, Mobile Phone, Description.
Social customer care teams working in Sprout can india mobile database use this integration to easily create contacts and cases in Microsoft Dynamics 365, providing sales and service teams with the necessary information to do their best work. Existing contacts and leads can also be linked to Contact Profiles within Sprout for streamlined management.
These features allow teams to easily track customer issues, record customer interactions, route cases and create leads.
Start managing customer relationships on social media
If you’re not using social CRM tools, you’re not extracting the full value of social. It’s the most efficient way to get other departments on board with the channel’s potential, allowing for better collaboration and superior results.
Schedule a demo of Sprout Social today to see what integrated social CRM software looks like in action. Our team will conduct a thorough assessment of your social media strategy and provide you with a tailored walkthrough to discover how Sprout can help you achieve your goals.
Social CRM FAQs
What is social CRM?