Mentioning something the customer

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Three helpful tips to make your questions more engaging: Reference earlier insights:said earlier in the conversation demonstrates you cared enough about them to listen! Slow down: not rushing through the question makes your customer feel like you were crafting on it the fly just for them. Showcase your curiosity: prefacing your question with “I’m curious…” or “Just out of curiosity…” tells the customer you weren’t planning to ask that question but did so out of a genuine interest in their business.



For more insight into HOW to ask your questions for pakistan cell phone number list maximum impact, watch the short video below. Bonus Training Video: Do Better Discovery By Being a “Question Barista” (i.e. focus on HOW you ask) One of the most important concepts in negotiation has to do with feelings of satisfaction. In other words, regardless of whatever concessions you decide to give it’s important for the other party to FEEL like they’re getting a good deal.



That’s why one of the most effective ways of reducing the size of the concessions you give while increasing the other side’s level of satisfaction (especially when negotiating at month-end) is giving in slowly. In fact, in his bestselling book Never Split the Difference, author Chris Voss cites research that says people getting concessions often feel better about the bargaining process than those who are given a single firm, “fair” offer. And amazingly, the bargaining process makes them feel better even when they end up paying MORE or receiving LESS than they otherwise would.