Where to start to fix the situation
The first and most important step that every business owner should take when faced with a tarnished reputation is to monitor mentions. It is necessary to track all Internet resources where the company is discussed and analyze where negative reviews are most often found and on what principle they are built. Information that will be useful for improving your online reputation includes:
data about users who leave reviews (gender, age);
frequency of mentions of the company, both positive and negative;
the most common reasons for user dissatisfaction;
topics and news items in connection with which your gansu cell phone number list business can be discussed.
This information will allow you to work with target groups, create optimization strategies that will change search results, and neutralize errors in time that can lead to a drop in reputation. You can independently improve your online reputation by competently working with negativity:
timely responses to negative reviews;
polite tone without aggression or excuses;
proposals to resolve the conflict situation;
taking into account customer comments and taking timely measures.
Apart from personal work, there are also professional tools that can help you clear your good name through marketing strategies.