The solution to the situation could be the introduction of 24/7 support, but this implies an increase in costs for it at least twice.
He turned to us for a solution using modern technologies. Finding a solution We proposed to automate work with clients by implementing a chatbot. It answers buyers' questions both in the online consultant window and in the most popular messengers and social networks, and works around the clock, without breaks or days off. The chatbot operates with answers that are in its dialogue scripts. Therefore, we analyzed the buyers' questions to understand whether the system can select answers to questions, or whether they are too individual in each case.
As it turned out, buyers most often ask standard benin cell phone number list questions: about product availability, fabric quality, sizes, delivery times, address and showroom opening hours.
At the same time, it is not necessary to upload an answer for each product into the system: the chatbot is integrated with the CRM, and can access it if necessary. Thus, our customer, with our help, prepared a list of possible questions from buyers and answers to them, and we developed and connected a chatbot.