Tracking your close rate allows you to evaluate your sales team's performance and identify areas for improvement, ultimately leading to increased revenue and growth for your agency.
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Churn rate is an important agency metric that measures the percentage of customers who stop using your services within a given period of time.
This metric is important to track because a high churn rate can indicate customer fantuan database dissatisfaction, inefficiencies in service delivery, or increased competition in your city or niche.
Understanding your churn rate helps agencies identify areas for improvement, enhance customer retention strategies, and ultimately increase revenue growth.
Cancellation rate
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