The Cloud refers to servers that one can access from anywhere using the Internet and offer computer services like storage, data analytics, and communication using the Internet. You only pay for the services that you use, lowering the operating costs. Telephony, on the other hand, refers to both internal and external communication using telephones and phone systems.
Cloud telephony, with its internet-based calling capabilities, has emerged as a game-changer in modern business communications. When integrated with Zoho CRM, it offers a powerful combination that can help businesses enhance customer interactions, improve productivity, and drive growth. In this blog, we will explore the benefits of cloud telephony integration with Zoho CRM.
What is Cloud Telephony?
Cloud telephony is a virtual phone system that works through growth of the overseas chinese in canada your Internet connection. This solution uses VoIP (Voice over Internet Protocol) technology to transmit calls via the Internet. Cloud telephony has no physical presence and exists virtually through a host of communication applications and storage on a cloud. Since it is not attached to one specific location, it can be accessed from anywhere on any device. This enables you to expand beyond your immediate geographic boundaries and enter new markets cost-effectively.
Cloud Telephony is a unified communication service that combines different communication systems and tools into one unified model. It allows you to connect phone calls with video meetings, CRM, messaging, and business processes in one cloud.
How Cloud Telephony Works?
Cloud telephony transforms analog voice signals into data packets, which are transmitted via the Internet. After dialing a number, a third-party VoIP (Voice over Internet Protocol) service provider takes over and routes the call. This innovative technology eliminates the necessity for traditional PBX (Private Branch Exchange) systems, which are often expensive and require the user to manage them.
At the outset of the process, an organization will choose a provider that can deliver a telephony platform from start to finish, encompassing its creation, operation, and continuous maintenance. Providers frequently adopt a subscription-based model, allowing customers to access their cloud calling solutions monthly. This flexible approach promotes business agility by eliminating complex contracts and the need for unnecessary physical equipment.