Launch the survey and get as many customers as possible

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For inspiration on what questions you can ask, you can read the last section of this article, where I show you 20 examples of different types of questions. Step 4. Prepare the questionnaire on the chosen platform or medium Whether it is digital or physical, or by phone call, you will need to prepare the satisfaction questionnaire, the questions, and also a way to collect information and results (for example, an Excel spreadsheet in which you can write down the results). You can use, for example, the Google Forms platform , as it allows you to collect data quickly and easily.



You can also use customer service usa phone number list software that allows you to launch satisfaction surveys; our favorite is HubSpot's Service Hub . Through this software, we can send already created satisfaction surveys to our database or insert them into our website. survey-service-hub-hubspot Example of a survey that can be configured from the Hubspot Service Hub. Step 5. to answer it You can now launch the survey to the chosen audience and activate it. To achieve significant results, it is ideal to get as many customers as possible to answer the survey, this way the data will be more reliable.



You can try to encourage those people who are more reluctant to give their opinion by means of raffles, gifts, offers or promotions. It is very positive for a company that all customers feel that their opinion counts and that they are truly valued and listened to. For example, the motorcycle rental company Cooltra gives you 5 minutes of travel if you answer its satisfaction survey: ecooltra-opinion Or Banco Bice , which is giving away gift cards to people who respond to the survey: bank-bince-giveaway-gift-cards You can also use physical panels .