Keys to transforming NPS results into improvements for your company

[suhasini523]

Monitoring this metric operationally is the simplest thing you can do to evolve the way you use Net Promoter Score insights.

You should make it a routine part of your executive meetings. This evaluation is the voice of your customers and represents the result of all your customer service efforts.

1. Loyalty. Can it be measured?
loyalty-can-be-measured-blog-rdstation
Loyalty is the intention to strengthen a relationship, whether professional or personal.

If we look at customer relations, recognition is the result of the effort a customer makes to maintain contact with our brand, when they understand that they received attention or quality of a product or service.

Recognition that is very good and we want to give back.

In terms of marketing, your loyal customers or promoters are going to be the ones who will think of you first and not your competitors.

That said, Inbound marketing can go hand in france whatsapp resource hand , supporting customer contact after they have had contact with your service.

2. Scoring. How can your company keep it under control?
scoring-how-can-your-company-get-it-under-control
There are many NPS monitoring systems that will automate the process and make data collection easier.

With our clients we use RD Station products to collect service evaluation on a constant frequency.

This evaluation is automatically sent to one of our internal channels, where all leaders and members of the customer service teams have access.

This way, for each review, we can keep track of what customers think and act quickly on bad reviews.