This is especially relevant for the B2B segment
Posted: Sun Jan 26, 2025 10:01 am
2. Feedback = an invaluable source of unique data
No one can give you more food for thought for process revision than your client.
If you ask him correctly and in a timely manner, you will receive a certain response and will be able to quickly react and turn a negative consumer experience into a positive one.
: if you helped find a custom solution to a client’s problem, then this will be an even more valuable insight into working with your company than the usual provision of a service.
Collecting NPS is a mandatory stage of interaction with the client, which, as our experience suggests, should not be skipped.
NPS is a metric that allows you to measure the level of customer satisfaction with your service, product or service. In order for a simple review to become a metric, it is important to convert it from a qualitative to a quantitative category.
For example, ask the client to rate how useful brazil consumer email list the specialist's consultation was on a 10-point scale. Or to what extent the received product met his expectations.
No one can give you more food for thought for process revision than your client.
If you ask him correctly and in a timely manner, you will receive a certain response and will be able to quickly react and turn a negative consumer experience into a positive one.
: if you helped find a custom solution to a client’s problem, then this will be an even more valuable insight into working with your company than the usual provision of a service.
Collecting NPS is a mandatory stage of interaction with the client, which, as our experience suggests, should not be skipped.
NPS is a metric that allows you to measure the level of customer satisfaction with your service, product or service. In order for a simple review to become a metric, it is important to convert it from a qualitative to a quantitative category.
For example, ask the client to rate how useful brazil consumer email list the specialist's consultation was on a 10-point scale. Or to what extent the received product met his expectations.