The best waiters and waitresses are multi-talented, mind-reading experts who use their unique talents to get what they want. Their performance during service can have a huge impact on the restaurant's bottom line and their tips.
While the waiter's personality is already well established, some aspects of his service can be further developed, such as his knowledge of menus, his ability to pair wines and dishes and the quality of his interaction with the customer.
What does a server need to do to go from ordinary to extraordinary telegram free number philippines service? Three expert restaurant professionals, Erik Baylis, Caroline Markham and Carol Thomas, sat down with us to share their tips and tricks on how to become a great server.
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Increase server tips
Qualities of a good restaurant server
21 Tips and Tricks for Servers
Increase server tips
Restaurant tipping regulations typically give waiters and waitresses a unique position, allowing them to earn more based on the quality of their service to customers, no matter the time. There are many tips to improve service , but here are five effective tips to increase your server's tips every time.
Quality of contact with customers
Upgrades from personal experiences
Never make assumptions
Stay efficient
Diplomacy towards customers who linger at the table
Quality of contact with customers
Although it's often easier said than done—especially with the thousand things he has to keep in mind while on the job—the server's priority should be to create an exceptional dining experience for every customer he serves .
The waiter cannot afford to serve mechanically, repeating the same empty formulas each time: he must behave with each customer in a different and personal way. If he succeeds in doing so, he will receive more tips, build customer loyalty and increase sales per table.
Start by introducing yourself in a friendly and welcoming manner, including your name. A 2009 study found that servers who introduce themselves by name see their tips increase by 23%.
Another study found that a joke directed at a customer can increase tips by 40%. Laughter and humor can also create fond memories and increase the likelihood of repeat business.
Upgrades from personal experiences
Upselling is a marketing strategy in which a server recommends higher-priced menu items after asking the customer about their tastes and preferences. To achieve this, the server asks targeted questions (to learn more about the customer), listens carefully to their answers, and recommends menu items based on that information.
An effective way to move upmarket is to choose and present an item that can enrich the customer's dining experience.
For example, instead of saying, "Will you have wine with your meal?" the server might say, "I tried this Pinot Noir the other day and I think it would pair very well with your filet mignon. It will enhance the flavors of the meat, while also highlighting its texture. Would you like me to bring you a glass so you can try it?"