Step-by-step instructions for organizing the work of the quality control department
Posted: Tue Jan 28, 2025 9:27 am
The following are involved in organizing the new quality control department:
Top management of the enterprise or the CEO. They appoint responsible persons, control the progress of the task in general, make strategic decisions.
Head of a structural unit: supervises line workers, monitors the implementation of current tasks, works with the team.
An employee responsible for quality control itself: he will be involved in implementation, training and recruiting department staff, preparing reports and analytics.
Supervisors and experts from the company's staff: control a specific group of employees, the execution of current tasks and compliance with deadlines, train personnel, prepare analytics and reports.
Step #1: General meeting.
The first meeting should greece email list involve all responsible persons. The purpose is to determine the direction of the work and set deadlines.
Results of the meeting:
Clear distribution of roles and areas of responsibility among participants so that everyone has their own area of work, and the same procedures are not done twice. For example, the supervisor's job is to create scripts for calls, and the quality control specialist is responsible for ensuring that managers are sufficiently active and customer-oriented.
Deadlines and timeframes: a period for the implementation of the QCQC (e.g., four months) and intermediate deadlines within it corresponding to specific tasks are approved. For example, to train personnel in a new control method, to achieve sixty percent compliance with standards in two months, etc.
Expected results are what a quality control system is implemented for and a department is created for. For example, increasing conversion to 70%, increasing sales by 35%. The more clearly these benchmarks are defined, the easier it will be to strive for them.
Each participant leaves the meeting with a clear understanding of their role in the process, the set of tasks, and the result that needs to be achieved.
Until there is specificity, you cannot move on to the next steps. Discuss and specify further until there is complete clarity.
How to achieve multiple growth in traffic and sales from your website?
Alexey Boyarkin
Dmitry Svistunov
Head of SEO and Development
Read more posts on my personal blog:
I have always been concerned about the issue of moving to a fundamentally new level. So that the indicators would grow not by 2 or 3 times, but by several orders of magnitude. From a thousand visits to ten thousand or from ten thousand to a hundred thousand, if we are talking about a website, for example.
And I know that such leaps are always the result of painstaking work in five areas:
Technical condition of the site.
SEO.
Collection of site semantics.
Creating useful content.
Working on conversion.
And at the same time, every manager needs an increase in sales and the number of applications from the site at the moment.
To get this growth, download our step-by-step template for increasing sales from the site:
Download template
Already downloaded
153399
Step #2: Training key department personnel.
When the implementation of a quality control system is only discussed, neither line workers nor lower-level managers participate in it. It is the task of supervisors to prepare them, train them, instruct them so that they understand the new work procedure.
Step-by-step instructions for organizing the work of the quality control department
In addition to training, at this stage management collects feedback from the work team. Of particular value are:
Adjustments, recommendations, improvements. If they are justified, they must be implemented.
Objections and questions. They need to be worked through, since exactly the same objections may soon arise among ordinary employees.
It is necessary to ensure that junior managers are imbued with the new quality control system, find their way around it, and receive all the necessary information.
Step #3: Training line personnel.
This is the most intense and labor-intensive stage of implementing a quality control system.
It is necessary to carry out explanatory work with each line employee, identify potential weak points of the system, and respond to objections.
Top management of the enterprise or the CEO. They appoint responsible persons, control the progress of the task in general, make strategic decisions.
Head of a structural unit: supervises line workers, monitors the implementation of current tasks, works with the team.
An employee responsible for quality control itself: he will be involved in implementation, training and recruiting department staff, preparing reports and analytics.
Supervisors and experts from the company's staff: control a specific group of employees, the execution of current tasks and compliance with deadlines, train personnel, prepare analytics and reports.
Step #1: General meeting.
The first meeting should greece email list involve all responsible persons. The purpose is to determine the direction of the work and set deadlines.
Results of the meeting:
Clear distribution of roles and areas of responsibility among participants so that everyone has their own area of work, and the same procedures are not done twice. For example, the supervisor's job is to create scripts for calls, and the quality control specialist is responsible for ensuring that managers are sufficiently active and customer-oriented.
Deadlines and timeframes: a period for the implementation of the QCQC (e.g., four months) and intermediate deadlines within it corresponding to specific tasks are approved. For example, to train personnel in a new control method, to achieve sixty percent compliance with standards in two months, etc.
Expected results are what a quality control system is implemented for and a department is created for. For example, increasing conversion to 70%, increasing sales by 35%. The more clearly these benchmarks are defined, the easier it will be to strive for them.
Each participant leaves the meeting with a clear understanding of their role in the process, the set of tasks, and the result that needs to be achieved.
Until there is specificity, you cannot move on to the next steps. Discuss and specify further until there is complete clarity.
How to achieve multiple growth in traffic and sales from your website?
Alexey Boyarkin
Dmitry Svistunov
Head of SEO and Development
Read more posts on my personal blog:
I have always been concerned about the issue of moving to a fundamentally new level. So that the indicators would grow not by 2 or 3 times, but by several orders of magnitude. From a thousand visits to ten thousand or from ten thousand to a hundred thousand, if we are talking about a website, for example.
And I know that such leaps are always the result of painstaking work in five areas:
Technical condition of the site.
SEO.
Collection of site semantics.
Creating useful content.
Working on conversion.
And at the same time, every manager needs an increase in sales and the number of applications from the site at the moment.
To get this growth, download our step-by-step template for increasing sales from the site:
Download template
Already downloaded
153399
Step #2: Training key department personnel.
When the implementation of a quality control system is only discussed, neither line workers nor lower-level managers participate in it. It is the task of supervisors to prepare them, train them, instruct them so that they understand the new work procedure.
Step-by-step instructions for organizing the work of the quality control department
In addition to training, at this stage management collects feedback from the work team. Of particular value are:
Adjustments, recommendations, improvements. If they are justified, they must be implemented.
Objections and questions. They need to be worked through, since exactly the same objections may soon arise among ordinary employees.
It is necessary to ensure that junior managers are imbued with the new quality control system, find their way around it, and receive all the necessary information.
Step #3: Training line personnel.
This is the most intense and labor-intensive stage of implementing a quality control system.
It is necessary to carry out explanatory work with each line employee, identify potential weak points of the system, and respond to objections.