Who makes the decision and manages the problem?
Posted: Thu Jan 30, 2025 9:10 am
Moderation
It's not enough to post on Facebook. You also have to respond to comments . Private messages. Reviews. Posts on events. Generally, there are many places you have to look and react to on an ongoing basis (fans don't have patience - especially the problematic ones).
Important questions:
Is the agency/freelancer responsible for everything and anything? If so, you need to establish appropriate procedures. After all, we can anticipate common problems, questions from fans and clients, and conversation patterns in specific cases.
what in crisis situations.
In large companies, it happens that a separate team is responsible solely for vietnam rcs data responding to comments! There are so many of them. Your fan page probably doesn't have these types of problems, but you have to realize that it's a lot of hours of work.
Example? I work with several clothing brands that regularly publish promotional campaigns. The number of questions in comments and private messages, as well as mundane problems (payments not working, login problems, etc.) is enormous. Each of these things needs to be solved.
Perhaps you could share the work with your fan page moderator? For example, they could handle posts and key comments, while someone in your company would handle the day-to-day handling of orders or messages?
This has a significant impact on the answer to how much a fan page will cost. The cost will be different for a local company, for example a small translation office or an accounting firm, and different for a popular restaurant or an online store.
It's not enough to post on Facebook. You also have to respond to comments . Private messages. Reviews. Posts on events. Generally, there are many places you have to look and react to on an ongoing basis (fans don't have patience - especially the problematic ones).
Important questions:
Is the agency/freelancer responsible for everything and anything? If so, you need to establish appropriate procedures. After all, we can anticipate common problems, questions from fans and clients, and conversation patterns in specific cases.
what in crisis situations.
In large companies, it happens that a separate team is responsible solely for vietnam rcs data responding to comments! There are so many of them. Your fan page probably doesn't have these types of problems, but you have to realize that it's a lot of hours of work.
Example? I work with several clothing brands that regularly publish promotional campaigns. The number of questions in comments and private messages, as well as mundane problems (payments not working, login problems, etc.) is enormous. Each of these things needs to be solved.
Perhaps you could share the work with your fan page moderator? For example, they could handle posts and key comments, while someone in your company would handle the day-to-day handling of orders or messages?
This has a significant impact on the answer to how much a fan page will cost. The cost will be different for a local company, for example a small translation office or an accounting firm, and different for a popular restaurant or an online store.