Where to Find a Good Key Account Manager
Posted: Sat Feb 01, 2025 5:49 am
To find a key account manager that meets your requirements, it is worth using job search sites. There is always someone to choose from - for each published vacancy there are about 15 responses from applicants.
First of all, a resume of a key account manager should reflect experience in this area, knowledge of the market specifics and achievement of various key indicators. These criteria allow you to immediately exclude unsuitable candidates from consideration. It is also necessary to take into account which clients were considered key - each company interprets this term in its own way, taking into account both the cost of production and the gross volume of production.
It is important to remember that real professionals have high demands for wages - if they are not satisfied with the working conditions, they may well leave the company, taking the client base with them.
Client base
Source: shutterstock.com
The organization can ghana email list also resort to another method - to select its own employee and prepare him for this role until he has the required qualifications. In the previous case, you will immediately have an experienced specialist, although this will involve the nuances discussed above. When preparing a full-time manager, you spend time and money, and the end result will not always meet your expectations.
When meeting candidates for the position of KAM, it is best to choose candidates who are committed to cooperation and professional growth. The manner of communication and character traits, as well as the level of actual skills of the applicant, are of great importance.
Sample pool of interview questions for the position of Key Account Manager
During the interview, you can ask questions in the following order:
Describe your experience working with key clients.
What sequence of actions did you follow to retain customers and better meet their needs?
How do you organize your workflow when you are working with several key clients at the same time?
How did you act if the client was not satisfied with the offered product? Give examples.
What CRM systems have you used in your work? List your skills in working with these systems.
Give an example from your practice when you had to settle a dispute with a key client.
How do you try to understand the desires and motives of an individual client in order to develop a personalized approach to them?
What strategies have you used to increase your number of key clients?
Describe your experience of teamwork and collaboration with other departments.
How do you improve the quality of your company's products, taking into account the comments and wishes of your customers?
Tell us about the most challenging situation that has arisen in your work and how you were able to find a way out of it.
What new knowledge and skills have you acquired to improve the quality of your interactions with clients?
First of all, a resume of a key account manager should reflect experience in this area, knowledge of the market specifics and achievement of various key indicators. These criteria allow you to immediately exclude unsuitable candidates from consideration. It is also necessary to take into account which clients were considered key - each company interprets this term in its own way, taking into account both the cost of production and the gross volume of production.
It is important to remember that real professionals have high demands for wages - if they are not satisfied with the working conditions, they may well leave the company, taking the client base with them.
Client base
Source: shutterstock.com
The organization can ghana email list also resort to another method - to select its own employee and prepare him for this role until he has the required qualifications. In the previous case, you will immediately have an experienced specialist, although this will involve the nuances discussed above. When preparing a full-time manager, you spend time and money, and the end result will not always meet your expectations.
When meeting candidates for the position of KAM, it is best to choose candidates who are committed to cooperation and professional growth. The manner of communication and character traits, as well as the level of actual skills of the applicant, are of great importance.
Sample pool of interview questions for the position of Key Account Manager
During the interview, you can ask questions in the following order:
Describe your experience working with key clients.
What sequence of actions did you follow to retain customers and better meet their needs?
How do you organize your workflow when you are working with several key clients at the same time?
How did you act if the client was not satisfied with the offered product? Give examples.
What CRM systems have you used in your work? List your skills in working with these systems.
Give an example from your practice when you had to settle a dispute with a key client.
How do you try to understand the desires and motives of an individual client in order to develop a personalized approach to them?
What strategies have you used to increase your number of key clients?
Describe your experience of teamwork and collaboration with other departments.
How do you improve the quality of your company's products, taking into account the comments and wishes of your customers?
Tell us about the most challenging situation that has arisen in your work and how you were able to find a way out of it.
What new knowledge and skills have you acquired to improve the quality of your interactions with clients?