Bringing positive results and ease of demand to customer service, the process relies on the implementation of the URA system - Audio Response Unit, a system that allows automation in customer service by telephone. Therefore, with URA it is possible to personalize recordings and forward them to contacts made to or from the company.
Since the IP PABX system allows lines to be interconnected, from each usa business email listscompany, an intelligent call rotation flow occurs, which is very interesting for the large flow of service in real estate agencies. With this, it is possible for calls from certain states to be answered by the branch of that state or the closest state. From this point on, the call is charged through the PSTN - Public Switched Telephone Network, a traditional telephone system used for fixed telephony, expanding analog voice data through copper wires.
What are the ideal times to use the IP PABX system?
In the past, it was very common for communication via IP PBX to be implemented in large real estate agencies, due to the high investment and high demand for service. The cost-benefit for small businesses was unfeasible for implementing this type of communication.
Nowadays, the various communication tools are more viable for all levels of entrepreneurs and the search has been increasing, with the aim of improvements and high demands.
Therefore, regardless of the segment or size of the business, if you can invest in an IP PBX system, it will be a great differentiator and a strategic choice for business growth. As long as the IP PBX system does not require changes or adjustments to specific infrastructure for its proper functioning.
"For the real estate market, successful customer service makes a big difference in the customer's decision-making process. Here are some basic tips that a real estate agency's customer service should have and that IP PBX can offer:
- Speed in response/service: this is a segment where speed counts a lot when the customer makes a decision, as they don't have time to get angry or find another property.
- Sufficient time for negotiation: while speed is important when making a decision, peace of mind is important when negotiating with the client. So, it is best not to worry about the time and cost of that call, as this will influence the moment you need to negotiate with the client.
- Prepare for the service: it is very important that you have all the information at hand, both about the property and the client, so that the contact is more assertive.
- Don't be hasty: after collecting the customer's information and having a chat with them, try to understand their needs and don't sell just for the sake of selling. Know when to take each step!