By Mark Smith, Staff Writer
Last updated on 3 May 2023
IA report
The world is living through a defining time for humanity: after years of advancement, artificial intelligence is having its moment. When experts compare it to the invention of the printing press or the internet, that’s not hyperbole. AI will revolutionize large segments of our society, and while the full ramifications of this technology may not be fully known (AI continues to evolve rapidly, after all), Zendesk expects it to impact every customer touchpoint. And for customer service agents, AI has already had massive effects on their productivity.
For example, our AI features have 越南电话号码 saved customers about 35 years of work. So as innovators in customer service software, we’re not just tracking developments in AI; we’re driving them forward. To that end, on May 10, we’ll be unveiling our new AI-powered product features during our Relate conference in San Francisco.
As an innovator in customer service software, Zendesk doesn’t just track developments in AI, it drives them.
Those new product features will help businesses deliver richer, more satisfying customer experiences while dramatically improving agent efficiency. Meanwhile, Zendesk’s extensive research into AI trends will provide the guidance and insights businesses need to overcome the considerable challenges of this momentous era.
But first, let’s take a quick look at what Zendesk will be announcing at Relate.
Zendesk's new AI-powered products
Let’s get right to it: Zendesk’s new enterprise-grade AI solution is coming in a matter of days. From bots to content, AI will soon be an intelligent layer for every part of the customer journey with Zendesk. While full details will be announced at Relate, key values drove our product development.
First and foremost, Zendesk sees AI as critical to the future of customer experience. While our new AI-powered products will help businesses deliver intelligent customer experiences, they are designed to improve human efficiency. In other words, Zendesk’s new offerings will make it much easier to shape and manage the customer experience, deliver rich personalization at scale, and ultimately drive productivity and cost savings.
We'll be here to help your business develop core CX strategies in ways that meet short- and long-term goals, and do so in a way that ensures your business protects customer data, meets legal requirements, and is profitable.