Just ask your customers what they think
Posted: Mon Feb 17, 2025 10:31 am
We mentioned earlier that surveys and feedback forms are important after your customer makes a purchase with you. But general forms and quizzes directly on your website are also a great online customer feedback tool. There are plenty of apps that make setting these up so easy. A few of our favorites are Privy and Octane AI.
Collect customer feedback online–A gif of Doe Lash’s Perfect Lash Style quiz which asks several questions and then recommends a product.
Doe Lash’s Perfect Lash Style quiz.
Take this example of an online quiz from Doe Lashes. They’ve used an Octane AI quiz to help customers find their perfect lash style in under 40 seconds. This uses customer feedback to deliver personalized customer experiences, leaving customers extremely satisfied.
Live Chats
Customer service should not be an afterthought when it comes to ecommerce businesses. Think about when you’re shopping in person–if you have a question you can go and find a customer service rep and have an answer in a matter of seconds. This process can be easily replicated online with the use of live chat.
There are tons of apps like Re:amaze or Gorgias that allow you to add live chats to your ig database website in a matter of seconds. They even leverage artificial intelligence (AI) so that you can create a digital version of your awesome customer service reps. This means that you can give your customers automated, human-like replies without having to spend all day typing responses to them. Or if you have the capacity, you can answer the questions yourself!
Collect customer feedback online–A screenshot of Luxey Cup’s homepage showing their live chat support which reads, “Hey lovely, we have the Chino water bottle which is like a dark dusty pink! x” and includes the link to the product page.
A screenshot of Luxey Cup’s live chat support.
Luxey Cup uses a Gorgias integration to answer customer questions in a personal way. Using live chat allows a brand to see what causes the most problems or confusion for your customers. You can then use this data to create an FAQ section or adjust certain parts of your customer experience.
Whether you have 10 customers or 10 million customers, everything you do should boil down to serving their needs. This is why you need to ask your customers for feedback online. It’s easy to guess what they might like, but until you go out and have those two-way conversations with them, you’ll never truly know. So don’t be shy–go chat with your customers!
Ready to start asking your customers for feedback online?
Collect customer feedback online–A gif of Doe Lash’s Perfect Lash Style quiz which asks several questions and then recommends a product.
Doe Lash’s Perfect Lash Style quiz.
Take this example of an online quiz from Doe Lashes. They’ve used an Octane AI quiz to help customers find their perfect lash style in under 40 seconds. This uses customer feedback to deliver personalized customer experiences, leaving customers extremely satisfied.
Live Chats
Customer service should not be an afterthought when it comes to ecommerce businesses. Think about when you’re shopping in person–if you have a question you can go and find a customer service rep and have an answer in a matter of seconds. This process can be easily replicated online with the use of live chat.
There are tons of apps like Re:amaze or Gorgias that allow you to add live chats to your ig database website in a matter of seconds. They even leverage artificial intelligence (AI) so that you can create a digital version of your awesome customer service reps. This means that you can give your customers automated, human-like replies without having to spend all day typing responses to them. Or if you have the capacity, you can answer the questions yourself!
Collect customer feedback online–A screenshot of Luxey Cup’s homepage showing their live chat support which reads, “Hey lovely, we have the Chino water bottle which is like a dark dusty pink! x” and includes the link to the product page.
A screenshot of Luxey Cup’s live chat support.
Luxey Cup uses a Gorgias integration to answer customer questions in a personal way. Using live chat allows a brand to see what causes the most problems or confusion for your customers. You can then use this data to create an FAQ section or adjust certain parts of your customer experience.
Whether you have 10 customers or 10 million customers, everything you do should boil down to serving their needs. This is why you need to ask your customers for feedback online. It’s easy to guess what they might like, but until you go out and have those two-way conversations with them, you’ll never truly know. So don’t be shy–go chat with your customers!
Ready to start asking your customers for feedback online?