Comprehensive solution We recommended our customer to implement a voice robot without giving up managers' telephone conversations. To do this, the company: We analyzed the history of negotiations with clients, identified winning strategies for conducting dialogues and the most popular questions. We have created conversation scripts for the Voice Robot and ready-made answers to questions. We integrated the robot with the CRM system so that it could make calls to the database of developer clients using their data, and launched the work. Results The robot reached 70% of contacts from the database, told them about the terms of the promotion and opportunities for cooperation. In 36% of cases, it transferred the conversation to a manager to answer difficult questions, in 18% - to conclude a contract.
In case of refusal, it recorded the client's response india cell phone number listt in the CRM in order to use this information when adjusting the marketing strategy. After implementing the voice robot, our customer managed to increase the number of calls to the company without increasing the costs of the call center.One of our clients is a large insurance company with hundreds of thousands of clients. Competition in the industry is high, and it is extremely important not only to work on attracting new clients, but also to regularly renew contracts with current ones. We tell you which marketing and business process automation tools can help with this. o, a large insurance company with a wide range of services approached us: from life insurance, health, property to CASCO and OSAGO.
The company is developing steadily and already has a large customer base. However, the standard term of the contract is 1 year. After that, it must be extended. Clients do not always agree to this: some forget, some reconsider their priorities, and some go to competitors. It is very important for the company to cooperate with clients as long as possible. Remind them in advance about the need to renew the contract, tell them about the opportunities and advantages of insurance in this particular company and keep them in it. If you do not take care of this, the number of clients will fall, and attracting new ones is a much more expensive and labor-intensive process. Finding a solution We proposed to implement a Voice Robot to work with clients.