The user failed to select the correct size of the product.
Posted: Sat Feb 22, 2025 6:15 am
The card for any item and footwear should have a size chart. It is better to calculate the size not according to standard tables from the Internet, but to consider the specific patterns of the items you sell. If the item has any special features, also indicate this in the card. For example, a dress may be too big or too small, or have an oversized cut. It is also advisable to indicate the parameters of the model in the photo and the size of the items shown on it.
The color shade does not match the description. Much depends philippines cell phone number list on the quality of the product photo. Including color rendering. Add real photos of your product taken by a professional. If the color in reality is still half a tone different from the picture, note this in the description.
The user received a defective product. The quality of materials should be checked at the purchasing stage. You can make a test order. If the user reports a defect, it is better to suspend sales and check the entire batch. Otherwise, a large flow of refusals cannot be avoided.
The packaging is damaged. For various reasons, this may be important to many buyers. Obviously, the seller is not fully responsible for the condition of the packaging. It may be damaged during transportation, which is carried out by Wildberries. But at the very least, you should do everything in your power to pack the goods as best as possible before sending them for delivery.
Error in the kit. Before sending the order, carefully check the product matches the article numbers. If you receive a lot of negative feedback about the difference between the actual kit and the expected one, then make a separate picture where each part included in the kit will be described in detail. For example, if it is a set of tools, then list the name of each of them. Add only relevant photos without unnecessary details.
Personal reasons. The only factor that the seller most likely cannot influence. A person may refuse the product for subjective reasons. This should simply be accepted.
The color shade does not match the description. Much depends philippines cell phone number list on the quality of the product photo. Including color rendering. Add real photos of your product taken by a professional. If the color in reality is still half a tone different from the picture, note this in the description.
The user received a defective product. The quality of materials should be checked at the purchasing stage. You can make a test order. If the user reports a defect, it is better to suspend sales and check the entire batch. Otherwise, a large flow of refusals cannot be avoided.
The packaging is damaged. For various reasons, this may be important to many buyers. Obviously, the seller is not fully responsible for the condition of the packaging. It may be damaged during transportation, which is carried out by Wildberries. But at the very least, you should do everything in your power to pack the goods as best as possible before sending them for delivery.
Error in the kit. Before sending the order, carefully check the product matches the article numbers. If you receive a lot of negative feedback about the difference between the actual kit and the expected one, then make a separate picture where each part included in the kit will be described in detail. For example, if it is a set of tools, then list the name of each of them. Add only relevant photos without unnecessary details.
Personal reasons. The only factor that the seller most likely cannot influence. A person may refuse the product for subjective reasons. This should simply be accepted.