End-users demand transparency and,

[nrumohammadx1]

In the Utility sector, the technological trends that are shaping the immediate future largely converge in the construction of a better end-user experience . They materialize in the development of solutions that meet the increasingly high expectations of end customers and that at the same time manage to clearly communicate relevant content.

On the one hand, consumers are now accustomed to using digital tools indonesia whatsapp resource and to independently managing, in a self-service manner , the relationship with the supplier company ; on the other, they are increasingly aware of the need to accelerate a change of direction, in order to proceed without slowdowns towards more ecological, efficient and sustainable forms of distribution and use .

End-users of utilities want to have a detailed overview of consumption , do not accept opacity or ambiguity in pricing and demonstrate a growing interest in all those measures that guarantee a reduction in both costs and polluting emissions .

At the same time, expect impeccable service. While transparency largely comes from the implementation of consumption-based charging systems and additional features such as consolidated billing , a service that lives up to the expected standards can include an immediate and easy-to-use online portal , apps developed for appropriately segmented users and, of course, personalized and interactive communication , suitable for supporting a fully customer-centric approach.