Factors Affecting the Effectiveness of Verbal Communication in the Business Environment
Posted: Wed Jan 22, 2025 7:24 am
The choice of verbal means of business communication is determined taking into account:
topics of conversation;
listeners;
mood and communication style;
cultural and educational level.
Grammar and word choice paytm database should correspond to the topic and purpose of communication. If we start praising a certain employee, we must use active forms of verbs and direct speech. For example: "Ivanov managed to increase the sales level to 45%". In this expression, we highlighted the role of the person in increasing production indicators.
If we need to make a not entirely pleasant message, we need to resort to simple one-part sentences and passive turns. For example: "Due to high inflation, we were unable to sell a large batch of refrigerators. We need to think about what we can do to fix the situation."
Effectiveness of verbal communication in the business environment
Every audience, like all subcultures, has its own slang. To make communication more effective, you need to remove narrow professional terms from your messages. Replace them with popular words or designations that are accessible and understandable to most people. Correct use of concepts characteristic of a specific area demonstrates knowledge of the specifics of the audience. Incorrect use, a mistake in pronouncing terms will immediately show that we do not understand anything in this area.
Our mood does not always correctly influence the choice of words that we are going to use. If an unpleasant situation has happened or you have learned bad news, give yourself time to cool down. In some cases, you can set aside a couple of days for this. If time is limited, reread the message you want to send several times. Replace all negative phrases or words with neutral or positive ones. It will be much better.
If you receive a remark that the work schedule is not being followed, you do not need to immediately inform the client that it is his fault, since he did not correctly draw up the technical specifications. This idea can be conveyed to the customer much more politely and comfortably: “When I started working, you had new requests. Together we formalized them as an additional technical specification. Revision of the technical specifications will definitely be able to meet all the requirements. We will try to do everything possible so that the work and time spent on correcting the task do not affect the project deadlines. I understand that it is very important for you to complete the task by August 24, all our employees are working overtime for you. But I want to warn you that the price for this work will be 30% higher.”
topics of conversation;
listeners;
mood and communication style;
cultural and educational level.
Grammar and word choice paytm database should correspond to the topic and purpose of communication. If we start praising a certain employee, we must use active forms of verbs and direct speech. For example: "Ivanov managed to increase the sales level to 45%". In this expression, we highlighted the role of the person in increasing production indicators.
If we need to make a not entirely pleasant message, we need to resort to simple one-part sentences and passive turns. For example: "Due to high inflation, we were unable to sell a large batch of refrigerators. We need to think about what we can do to fix the situation."
Effectiveness of verbal communication in the business environment
Every audience, like all subcultures, has its own slang. To make communication more effective, you need to remove narrow professional terms from your messages. Replace them with popular words or designations that are accessible and understandable to most people. Correct use of concepts characteristic of a specific area demonstrates knowledge of the specifics of the audience. Incorrect use, a mistake in pronouncing terms will immediately show that we do not understand anything in this area.
Our mood does not always correctly influence the choice of words that we are going to use. If an unpleasant situation has happened or you have learned bad news, give yourself time to cool down. In some cases, you can set aside a couple of days for this. If time is limited, reread the message you want to send several times. Replace all negative phrases or words with neutral or positive ones. It will be much better.
If you receive a remark that the work schedule is not being followed, you do not need to immediately inform the client that it is his fault, since he did not correctly draw up the technical specifications. This idea can be conveyed to the customer much more politely and comfortably: “When I started working, you had new requests. Together we formalized them as an additional technical specification. Revision of the technical specifications will definitely be able to meet all the requirements. We will try to do everything possible so that the work and time spent on correcting the task do not affect the project deadlines. I understand that it is very important for you to complete the task by August 24, all our employees are working overtime for you. But I want to warn you that the price for this work will be 30% higher.”