Online consultant for the site
Posted: Wed Jan 22, 2025 10:29 am
Webconsult
The widgets are very beautifully designed. In addition to the chat and call order, you can use the module with contact information - store location, phone numbers, etc.
It is worth noting the convenience of the operator's application, reminiscent of Livetex or Jivosite. It works both directly from the browser and is installed on the desktop. If during the conversation henan mobile phone numbers database the user needs to leave the place at the computer, he can continue the dialogue from the smartphone, it is enough just to scan the QR code.
The auto-invite settings are poor. The script can only appear at the page address, and only a general delay before appearance is configured (like in Bitrix). The user list works completely incorrectly. If a person does not move the mouse for 20-30 seconds, he disappears from the operator's client list (and appears in it only after the page is refreshed).
A very limited free version is available. You pay for each additional site (if you have several), disk space, and an extended period of saving correspondence, including correspondence from a smartphone. Integrating the service with a CRM is very expensive.
Summary. A beautiful program, but the same Redhelper solves basic consulting tasks more effectively. At the same time, for the same price, it is more profitable to buy Livetex.
Livetex
Online consultant for the site
As soon as you register, you immediately receive a call from the manager and informative letters with training materials. A good solution, since not all settings can be understood intuitively (everything is more complicated here compared to Jivosite). There are many channels for communication: classic (chat, call, offline application), social networks, messengers, e-mail and even a chat in the application for mobile devices, through which users can write to you directly from the application).
High-quality operator application. But there is no mobile application. Often in the personal account you have to search for a long time for the necessary setting, but this is not such a serious problem. Also, at any time you can contact the manager or contact technical support to get your bearings.
The program provides a very detailed analysis of the operators' work with users. The operator's working time, the number of messages on different channels are assessed, various filters are configured, allowing you to generate reports for any time with any indicators (but the reports cannot be sent to e-mail, they can only be exported).
This approach allows you to motivate consultants to work more efficiently (which is something that sales department managers should remember) and ensure that they communicate with visitors correctly and clearly, in strict accordance with the script.
It is convenient to work with the dialogue history - it is displayed for all clients in the form of chains. There are no problems with reading it. In addition, it is easy to track what question a person asked and how well it was solved (the only thing missing is a search by key queries, but there is a division of requests into categories - they are formed by the administrator. The consultant can assign them to each conversation, for example, referring to a sales group or to a question about missing products).
You can conveniently set up scenarios and get informative statistics on them (the number of daily scenario impressions - you can at least understand whether they work in principle). However, it must be admitted that Jivosite has more scenario settings.
To integrate the software product with CRM, you also need to buy a more expensive tariff. However, technical support will be responsible for the integration itself, and no additional funds will be required for it.
Summary. High-quality service with relatively high tariffs, but very functional. What is nice is that there are no additional payments for minor services (dialogue history, for example, is stored indefinitely). With the help of the service, you really manage sales, monitor how consultants work, build high-quality service and increase customer loyalty.
The widgets are very beautifully designed. In addition to the chat and call order, you can use the module with contact information - store location, phone numbers, etc.
It is worth noting the convenience of the operator's application, reminiscent of Livetex or Jivosite. It works both directly from the browser and is installed on the desktop. If during the conversation henan mobile phone numbers database the user needs to leave the place at the computer, he can continue the dialogue from the smartphone, it is enough just to scan the QR code.
The auto-invite settings are poor. The script can only appear at the page address, and only a general delay before appearance is configured (like in Bitrix). The user list works completely incorrectly. If a person does not move the mouse for 20-30 seconds, he disappears from the operator's client list (and appears in it only after the page is refreshed).
A very limited free version is available. You pay for each additional site (if you have several), disk space, and an extended period of saving correspondence, including correspondence from a smartphone. Integrating the service with a CRM is very expensive.
Summary. A beautiful program, but the same Redhelper solves basic consulting tasks more effectively. At the same time, for the same price, it is more profitable to buy Livetex.
Livetex
Online consultant for the site
As soon as you register, you immediately receive a call from the manager and informative letters with training materials. A good solution, since not all settings can be understood intuitively (everything is more complicated here compared to Jivosite). There are many channels for communication: classic (chat, call, offline application), social networks, messengers, e-mail and even a chat in the application for mobile devices, through which users can write to you directly from the application).
High-quality operator application. But there is no mobile application. Often in the personal account you have to search for a long time for the necessary setting, but this is not such a serious problem. Also, at any time you can contact the manager or contact technical support to get your bearings.
The program provides a very detailed analysis of the operators' work with users. The operator's working time, the number of messages on different channels are assessed, various filters are configured, allowing you to generate reports for any time with any indicators (but the reports cannot be sent to e-mail, they can only be exported).
This approach allows you to motivate consultants to work more efficiently (which is something that sales department managers should remember) and ensure that they communicate with visitors correctly and clearly, in strict accordance with the script.
It is convenient to work with the dialogue history - it is displayed for all clients in the form of chains. There are no problems with reading it. In addition, it is easy to track what question a person asked and how well it was solved (the only thing missing is a search by key queries, but there is a division of requests into categories - they are formed by the administrator. The consultant can assign them to each conversation, for example, referring to a sales group or to a question about missing products).
You can conveniently set up scenarios and get informative statistics on them (the number of daily scenario impressions - you can at least understand whether they work in principle). However, it must be admitted that Jivosite has more scenario settings.
To integrate the software product with CRM, you also need to buy a more expensive tariff. However, technical support will be responsible for the integration itself, and no additional funds will be required for it.
Summary. High-quality service with relatively high tariffs, but very functional. What is nice is that there are no additional payments for minor services (dialogue history, for example, is stored indefinitely). With the help of the service, you really manage sales, monitor how consultants work, build high-quality service and increase customer loyalty.