What prevents business scaling
Posted: Thu Jan 23, 2025 3:18 am
In order to effectively scale a business, in addition to process optimization, it is necessary to implement an employee motivation system, and sometimes a complete revision of the business management model. By using process automation tools, the effectiveness of the above steps can be further increased.
Let's look at the main difficulties that arise when scaling a business.
Optimization of key business processes
Business processes in any gcash database company differ in their degree of priority. Errors in the most important areas are fraught with the loss of a large amount of resources (finances, employees, time, etc.). For example, in the service sector, the most important is interaction with the client from the first point of contact (leaving a request on the website, calling, visiting an offline point) to selling the product.
Thus, according to Avtostat, more than 80% of auto repair shops operate without profit or with a minimal amount of it. Most often, this is because these companies do not optimize business processes. The lack of well-thought-out scripts leads to the fact that call center employees cannot transfer potential clients to real ones, and the lack of work regulations is the reason for constant breaks in the work of mechanics.
The results of this approach are disappointing: missed repair deadlines and dissatisfied customers. Often, small stations do not even have simple CRM systems, and this allows some employees to take payments bypassing the cash register, replace spare parts with lower quality ones, etc. Such actions lead to loss of customers, reputation, time, profit, etc.
To solve the problem, it is enough to develop and implement uniform work standards and clearly spell out in job descriptions the duties of employees and responsibility for their improper performance.
IT systems can be used to improve the efficiency of monitoring compliance with regulations and requirements.
Case: VT-metall
Find out how we reduced the cost of attracting an application by 13 times for a metalworking company in Moscow
Find out how
Sense of responsibility of employees
Optimizing customer service by itself will not help improve business efficiency if specialists do not have a sense of concern for the common cause and the use of corporate resources. At the same time, employees do not consider the loss of clients as a result of inefficient use of funds a problem.
Only specialists with business thinking and a sense of responsibility for managing resources are able to bring maximum benefit to the company. Therefore, the task of the manager is to develop such consciousness and instill concern for the actions taken.
Sense of responsibility of employees
This can be done with the help of a special motivation system, in which the employee plays the role of an entrepreneur in his area, independently buying resources from the company for certain points or bonuses, processing them, and passing them on further along the chain. The employee's income under such a system depends only on himself.
In this way, specialists develop a sense of responsibility, because they understand that the efficiency of their work affects not only their personal success and income, but also the company's results. Knowing how much resources cost, employees treat them with greater attention. Successful completion of assigned tasks is the key to good income.
Let's look at the main difficulties that arise when scaling a business.
Optimization of key business processes
Business processes in any gcash database company differ in their degree of priority. Errors in the most important areas are fraught with the loss of a large amount of resources (finances, employees, time, etc.). For example, in the service sector, the most important is interaction with the client from the first point of contact (leaving a request on the website, calling, visiting an offline point) to selling the product.
Thus, according to Avtostat, more than 80% of auto repair shops operate without profit or with a minimal amount of it. Most often, this is because these companies do not optimize business processes. The lack of well-thought-out scripts leads to the fact that call center employees cannot transfer potential clients to real ones, and the lack of work regulations is the reason for constant breaks in the work of mechanics.
The results of this approach are disappointing: missed repair deadlines and dissatisfied customers. Often, small stations do not even have simple CRM systems, and this allows some employees to take payments bypassing the cash register, replace spare parts with lower quality ones, etc. Such actions lead to loss of customers, reputation, time, profit, etc.
To solve the problem, it is enough to develop and implement uniform work standards and clearly spell out in job descriptions the duties of employees and responsibility for their improper performance.
IT systems can be used to improve the efficiency of monitoring compliance with regulations and requirements.
Case: VT-metall
Find out how we reduced the cost of attracting an application by 13 times for a metalworking company in Moscow
Find out how
Sense of responsibility of employees
Optimizing customer service by itself will not help improve business efficiency if specialists do not have a sense of concern for the common cause and the use of corporate resources. At the same time, employees do not consider the loss of clients as a result of inefficient use of funds a problem.
Only specialists with business thinking and a sense of responsibility for managing resources are able to bring maximum benefit to the company. Therefore, the task of the manager is to develop such consciousness and instill concern for the actions taken.
Sense of responsibility of employees
This can be done with the help of a special motivation system, in which the employee plays the role of an entrepreneur in his area, independently buying resources from the company for certain points or bonuses, processing them, and passing them on further along the chain. The employee's income under such a system depends only on himself.
In this way, specialists develop a sense of responsibility, because they understand that the efficiency of their work affects not only their personal success and income, but also the company's results. Knowing how much resources cost, employees treat them with greater attention. Successful completion of assigned tasks is the key to good income.