Resolve conflict situations
Posted: Thu Jan 23, 2025 3:51 am
Contrary to the well-known statement, the client is not always right, but in some cases you should not tell him this directly. Try to show your willingness to understand the situation first. Do what you promised. And only then explain to the client what the problem was, how it can be solved and how much it will cost.
Value speed and professionalism in your argentina mobile phone numbers database employees
"Fast" is a relative term, and a lot depends on the specific business. But you are unlikely to retain a client if your managers do not answer all of the customer's questions quickly and clearly.
What books do we recommend reading about customer retention?
Timm Paul "50 Ideas You Need to Retain Customers"
After reading the book, you will learn 50 effective ways to win customers, keep them from going to competitors and make them completely happy.
The book is written in an easy and accessible language. It is read very quickly, employees of large and small companies can study it even during short breaks during the working day. And having mastered the manual to the end, you will be able to immediately apply the acquired knowledge in practice.
Jeffrey J. Fox "How to Become a Sales Wizard: Rules for Attracting and Retaining Clients."
Jeffrey Fox is a well-known personality in certain circles. He is the founder of the consulting company Fox & Co., Inc. and the author of several best-selling books on marketing and sales. Fox tells how to best win over a client in order to subsequently conclude a profitable deal with him.
The style of the book is laconic and witty, the advice offered is sometimes unexpected, but very practical. Having read this work, top managers and sales specialists will be able to improve their professionalism and get ahead of competitors in any field.
Nelly Vlasova "Romance with a client. Attraction, courtship and retention."
The author of the book compares working with a client to a romance between a man and a woman, claiming that the same laws apply in both cases. If a salesperson manages to win the client's heart, then retaining the latter will not be difficult. All fears and doubts, indifference and even unconscious resistance of the buyer will be overcome.
The book will teach the reader ways to manage his own energy and magnetism, and will help him cope with seemingly insoluble problems.
Value speed and professionalism in your argentina mobile phone numbers database employees
"Fast" is a relative term, and a lot depends on the specific business. But you are unlikely to retain a client if your managers do not answer all of the customer's questions quickly and clearly.
What books do we recommend reading about customer retention?
Timm Paul "50 Ideas You Need to Retain Customers"
After reading the book, you will learn 50 effective ways to win customers, keep them from going to competitors and make them completely happy.
The book is written in an easy and accessible language. It is read very quickly, employees of large and small companies can study it even during short breaks during the working day. And having mastered the manual to the end, you will be able to immediately apply the acquired knowledge in practice.
Jeffrey J. Fox "How to Become a Sales Wizard: Rules for Attracting and Retaining Clients."
Jeffrey Fox is a well-known personality in certain circles. He is the founder of the consulting company Fox & Co., Inc. and the author of several best-selling books on marketing and sales. Fox tells how to best win over a client in order to subsequently conclude a profitable deal with him.
The style of the book is laconic and witty, the advice offered is sometimes unexpected, but very practical. Having read this work, top managers and sales specialists will be able to improve their professionalism and get ahead of competitors in any field.
Nelly Vlasova "Romance with a client. Attraction, courtship and retention."
The author of the book compares working with a client to a romance between a man and a woman, claiming that the same laws apply in both cases. If a salesperson manages to win the client's heart, then retaining the latter will not be difficult. All fears and doubts, indifference and even unconscious resistance of the buyer will be overcome.
The book will teach the reader ways to manage his own energy and magnetism, and will help him cope with seemingly insoluble problems.